How Pegasystems evolved into a force in workflow automation and decisioning

Pegasystems was founded in 1983 by Alan Trefler, initially developing software to help organisations automate complex business processes and decisions.

How Pegasystems developed

The company built its reputation around business-process management and rules-based decisioning, then expanded into customer service, sales, marketing and low-code application development. Cloud delivery and AI became increasingly important layers in the platform.

Pegasystems in 2026

By 2026, Pegasystems provided enterprise workflow automation, decisioning and AI software under the Pega brand.

Pega’s long history predates the modern low-code label, but its core idea has remained similar: encode business rules and workflows in software so organisations can change processes without rebuilding every application from scratch.

Information was checked against public company material, regulatory filings and reputable independent reporting where available, using sources accessible on 18 September 2026.