The evolution of Genpact: from its origins to digital operations and technology services

Genpact began in 1997 as a small operations unit inside GE Capital, created to improve and standardise business processes.

How Genpact developed

The operation expanded beyond its original 20-person pilot, was spun out from General Electric in 2005 and became a public company in 2007. It progressively moved from traditional business-process outsourcing toward analytics, digital transformation and AI-enabled operations.

Genpact in 2026

By 2026, Genpact provided business-process, data, analytics and technology services to large organisations across multiple industries.

Its evolution reflects the broader services industry’s shift from labour arbitrage toward automation, specialist domain knowledge and software-supported process redesign.

Information was checked against public company material, regulatory filings and reputable independent reporting where available, using sources accessible on 18 September 2026.