• Yealink’s Acoustic Shield Technology, with a two-microphone noise canceling and voice transmitting
• Dual USB connection to PC and Phone simultaneously
• Ringer for call reminder
• Certified for Microsoft Teams, with Premium microphone for Open Office and a dedicated
• Teams button to activate Teams by one touch, creating the most seamless Teams experience.
• All-in-one design, combining a full-duplex speakerphone, USB hub, wireless charging stand (Optional) and a 4-inch console together with built-in Bluetooth allowing you to connect, manage and control devices and calls, providing more possibilities and convenience for collaboration.

Delivers HD Audio for Co-Working and Private Meeting Spaces

Yealink WH6 series provides great audio quality through dereverberation, full-duplex features, noise-canceling microphone, and a speakerphone (that is only available with the premium sets), that enables users to hear and be heard clearly without distractions during their online meetings.

Essential DECT Wireless Headsets for Improving Productivity

The WH62 and WH63, Yealink’s Essential DECT Wireless Headsets, when used in conjunction with a Yealink branded Busylight, provide a visual cue and indicator that helps to reduce distractions and eliminate interruptions to ensure that users stay focused while in their Teams meetings.

In addition, Yealink’s Acoustic Shield Technology blocks noise and increases voice clarity. Their headsets also offer exceptional wearing comfort, a long-range wireless connection of up to 160m and 14-hour talk time, allowing users to move around the office without their calls dropping, bringing greater flexibility to their daily communication.

Yealink WH62

• Acoustic Shield Technology
• Optima Audio Experience
• All Day Wearing Comfort
• Built-In Ringer
• Multiple Device Connection
• Customizable Busylight
• Easy Management
• Plug-and-Play
• Download Datasheet

Yealink WH63

• Acoustic Shield Technology
• Optima Audio Experience
• Four Wearing Options
• Built-In Ringer
• Multiple Device Connection
• Customizable Busylight
• Easy Management
• Plug-and-Play
• Download Datasheet

Premium WH6 Series for Intelligent, Flexible and Seamless Business Communications

The WH66 and WH67 X UC Workstation, Yealink’s Premium DECT Wireless Headsets, provides users with the flexibility to manage their communications from a single device, and also acts as a hub that integrates a full-duplex speakerphone, fast charging wireless mobile phone dock, 4-inch touch console, and high speed USB hub which together offer an incredible set of features that enable users to meet, connect and collaborate both seamlessly and intelligently.
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With its all-in-one design, the UC Workstation takes up less space and minimizes cable clutter. Built-in Bluetooth and USB connections allow users to connect to 3 devices simultaneously, from PC to mobile phone to desk phone. The UC Workstation makes it easier to manage both calls and meetings. In addition, users can enjoy a consistent call experience with better voice quality and lower IT costs.

Yealink WH66

• Acoustic Shield Technology
• Optima Audio Experience
• 4″ Touch Screen LCD
• Multiple Device Connection
• Speakerphone Mode
• Built-In USB Hub
• Qi Wireless Charger
• Customizable Busylight
• Download Datasheet

Yealink WH67

• Acoustic Shield Technology
• Optima Audio Experience
• 4″ Touch Screen LCD
• Multiple Device Connection
• Speakerphone Mode
• Built-In USB Hub
• Qi Wireless Charger
• Customizable Busylight
• Download Datasheet

“The idea of UC Workstation is innovative. One compact device can replace so many office tools. Yealink is exploring more ways to optimize modern workspaces, and we are pleased that Yealink is expanding their portfolio of devices for Microsoft Teams.” Said Albert Kooiman, Senior Director of Microsoft Teams Devices Partner Engineering and Certification.

– Contact Kathea for more information and pricing on our Yealink solutions!

info@kathea.co.za

011 844 9900

The post Redefine Your Workspace: Yealink Announces New WH6 Series DECT Wireless Headsets X UC Workstation appeared first on Technology Blog.

For people who make their living on the phone, a comfortable headset makes every call more productive. Stylish and durable, the Logitech H570e Headset delivers comfort day after day. It’s easy to use as well: just connect it to a PC or Mac through the USB cable. The H570e includes premium noise-cancelling features for crystal clear sound at an affordable price.

Great Value for Great Features

The Logitech H570e Headset offers premium features at an affordable price. Acoustic echo cancellation, a noise-cancelling mic, and digital signal processing (DSP) block out unwanted noise for clear conversations with great sound quality. Choose H570e Mono or H570e Stereo for one or two speakers.

Comfortable and Long-Lasting

Business people on the phone for hours will enjoy the comfort of this headset. Stylish, lightweight design and durable materials mean you can wear the H570e all day. Leatherette ear pads, plus padded headband with metal reinforcement provides strength and flexibility, with a fit that feels just right.

Designed for Business

Certifications with leading conference software ensure an integrated experience with applications such as Skype for Business and Cisco Jabber. A flat, no-tangle cable connects to the USB port on a Mac or PC for plug-and-play simplicity.

Downloads

• Logitech H340e Datasheet
• Logitech H340e Infographic

–

Contact Kathea for more information and pricing on our Logitech Solutions!

Get In Touch With Us

info@kathea.co.za

011 844 9900

The post Logitech H570e Headset: Comfortable, Affordable and Built to Last appeared first on Technology Blog.

• World-class speakers to deliver amazing sound for calls and music
• call-management features allow for incredible ease-of-use
• Compatible with all leading UC platforms

Jabra Evolve2 85

• Guard your concentration zone with an improved busylight
• Be heard and understood, wherever you are
• Designed for comfort, built to last
• Active Noise- Cancellation
• User hearing protection, Jabra SafetownTM
• Download Datasheet

Jabra Evolve2 65

• Better calls, seamless collaboration
• Teams-certified means teams are satisfied
• Bigger speakers, better chipset, brilliant audio
• Noise isolation like never before
• Optimized for all-day comfort
• Download Datasheet

Jabra Evolve2 40

• Cancels more noise than ever before
• Guard your concentration zone with an enhance busylight
• Make good calls when it matters
• Future-proof tech that gets better with age
• Optimized for all-day comfort
• Download Datasheet

Jabra Evolve 65t

• Professional Grade sound
• All- day power, always connected
• Block out background noise
• Customizable equalizer
• Third-generation Technology. Trusted, reliable connection
• Digital Assistant enabled. Voice commands made simple
• Download Datasheet

Jabra Evolve 80

• Great Noise Cancellation
• UC-Certified mean UC-satisfied
• Simple Plug-and-Play setup
• Intuitive control unit
• Signal your availability
• Microsoft Teams Certified
• Additional features available via Jabra Xpress and Jabra Direct
• Call Management
• Download Datasheet

Jabra Evolve 75e

• Professional sound. The way you want to hear it
• Active Noise Cancellation
• 14 hours of Battery life
• Charge in just 2 hours
• Multiple fitting options
• Smart controls for work and play
• Wireless range of up to 30m with PCs
• Download Datasheet

Jabra Evolve 75

• Superior Noise Cancellation technology
• Busylight
• 30m wireless range
• 18 hour battery life
• Certified for Microsoft Teams
• Fully compatible with UC platform of your choice
• All-day comfort
• Download Datasheet

Jabra Evolve 65e

• All-day comfort. Never miss a call
• Professional UC- certified earbuds. Optimized for use outside the office
• All-day battery life
• Customized sound settings with the Jabra Sound+ app
• Great music when you want it. Anytime concentration when you need it
• One-touch access to Siri and Google Assistant
• Busylight
• Download Datasheet

Jabra Evolve 65 Stereo/ Mono

• Plug-and-Play connectivity to PC
• Professional UC- certified headsets that are fully compatible with Microsoft Teams
• Pair up to 8 devices at one time
• HiFi audio streaming
• Up to 14 hours battery life
• Integrated Busylight
• Download Datasheet

Jabra Evolve 40 Stereo/Mono

• Passive Noise-Cancellation
• Professional UC- certified headsets that are fully compatible with Microsoft Teams
• Connect to PC via USB-A or USB-C
• Plug-and-Play setup
• Additional features available via Jabra Xpress and Jabra Direct
• Integrated Busylight
• Download Datasheet

Jabra Evolve 30 II Stereo/Mono

• Passive Noise-Cancellation
• Professional UC- certified headsets that are fully compatible with Microsoft Teams
• Connect to PC via USB-A or USB-C
• Plug-and-Play setup
• Additional features available via Jabra Xpress and Jabra Direct
• Powerful 40mm Speakers deliver richer sound
• Download Datasheet

Jabra Evolve 20 Stereo/ Mono

• Passive Noise-Cancellation
• Professional UC- certified headsets that are fully compatible with Microsoft Teams
• Connect to PC via USB-A or USB-C
• Plug-and-Play setup
• Additional features available via Jabra Xpress and Jabra Direct
• Powerful 40mm Speakers deliver richer sound
• Download Datasheet

– Contact Kathea for more information and pricing on our Poly Solutions!

Shane McErlean

Shane.McErlean@kathea.co.za

011 844 9900 / 082 805 5949

Quoting Desk

quotes@kathea.co.za

011 844 9900

The post Jabra Evolve Series Professional Headsets appeared first on Technology Blog.

Current data shows that until the crisis, most contact centers were still traditionally on premise. According to Gartner, 90% of global organizations were using on-premise solutions for their contact centers before Covid-19, with nearly 7 out of 10 customer service agents working from traditional call centers and less than 10% from home. Moving forward, they predict that 71% of contact centers will be remote.

agents working from traditional call centers and less than 10% from home. Moving forward, they predict that 71% of contact centers will be remote.

Now, as leaders plan ahead to the recovery phase, the question on everyone’s minds is whether agents will stay home forever. So, let’s look at some of the benefits of flexible agents working from home.

On-site agents cost a company $31 an hour, compared to $21 for an at-home agent

Benefits of At-Home Agents

The pandemic left contact center leaders scrambling as they addressed firewall limitations, VPN solutions and other security concerns, as well as a whole host of other considerations.
But at the same time, there are many long-term benefits to having flexible home agents. Instead of being in the same space, contact centers can be geographically dispersed, with agents, supervisors and managers using the same tools to meet customer demand and remain resilient.
For starters, let’s look at operating expenditure. Traditional call centers allocate in excess of 70% of their budgets to resource-related expenses, where a WFH model reduces many of these costs. In fact, according to Frost and Sullivan, on-site agents cost a company $31 an hour, compared to $21 for an at-home agent.

But what are the benefits for agents? Well, when agents work from home, they save time and money by no longer having to commute, while being able to better take care of their family or personal life commitments. This leads to greater job satisfaction, increased loyalty and greater retention. Frost and Sullivan report that at-home agent retention is 80%, compared to 25% for on-premise. This reduction in employee turnover also saves on training costs. The right analytics can also map call volumes, allowing you to offer shorter shifts for agents, while still meeting customer demand and reducing costs in periods of lower call volumes.

Managing Remote Agents

Managing remote agents can be difficult, especially when it comes to measuring customer satisfaction. This is where technology can assist. Using analytics and data from end-points such as headsets, managers can measure and track if an agent’s background environment is too loud, if the agent can be heard, who is talking and the length and number of calls, giving them control over all of these variables. You can also manage all of your headset end-point updates and changes via a single piece of software, no matter where your agents are based.

High-quality interactions with the right headsets are efficient, and allow home agents to focus on delivering shorter and less stressful calls. At the same time, noise-cancelling microphones block out background noise from outgoing audio, which supervisors cannot otherwise control. In one pilot we completed at Jabra, using a Jabra headset saw instances of background noise drop by over 70%.

By using analytics and data from end-points such as headsets, managers can measure and track if an agent’s background environment is too loud, if the agent can be heard, who is talking and the length and number of calls

Agents have become an increasingly critical asset in ensuring that customers have a great experience and therefore a positive association with your brand. Research shows that by the end of 2020, customer experience will overtake price and product as the number one brand differentiator.

By keeping agents at home and healthy, you can increase agent knowledge, job satisfaction, and your recruiting and retention potential. With the right technology and cloud platform, you can securely manage calls, monitor interaction analytics, and embrace this disruption to uncover new ways of working that elevate your customer experience and save on costs.

Article by Jabra

The post Leverage the benefits of at-home agents and create flexible contact centers appeared first on Technology Blog.

Teaching in the classroom might have been put on hold, but educating students definitely hasn’t. The good news is you can continue engaging your students, even from a distance. Being able to move around freely while sharing educational material shouldn’t be an issue when teaching, and the great news is that if you choose a camera with a wall-to-wall 180° view of the room, and a headset with professional, crystal-clear audio and reliable wireless connectivity, it won’t be.

With three 13-megapixel cameras and our patented real-time video stitching technology, Jabra PanaCast gives your students wall-to-wall coverage of your teaching space in crisp high definition. And with the Jabra Evolve Series, you get professional audio performance, up to 15 hours of battery life, and a lightweight, wireless design, so your class will be just as engaged as they are when they sit in your classroom. So, you can move and speak like you usually do — and teach like never before.

Reinvent the classroom. Engage the class.

Professional Audio and Video Technology to Enhance Teaching and Engage Learning

Professional Audio and Video Solutions

Jabra Evolve lets teachers benefit from superior professional audio performance, with up to 15 hours battery life, and a lightweight, wireless design, so their class will be just as engaged as they are when they sit in a classroom. When paired with Jabra PanaCast, teachers can make use of their teaching space and move around freely without cutting any teaching aids out of the picture, thanks to three 13-megapixel cameras, our patented real-time video stitching technology and a full 180° panoramic view of the room.

Evolve 75e

The Jabra Evolve 75e is engineered to be the first professional UC-certified wireless earbuds. Featuring Jabra’s 3-microphone technology, active noise-cancellation, an integrated busy light and calls and music that last as long as you need it – with 14 hours of battery life. All in a pair of wireless earbuds.

Evolve 65e

The Jabra Evolve 65e is engineered to deliver professional, UC-certified sound on the go. Around-the-neck earbud design lets you take calls and listen to music, while Skype for Business and UC-certification mean your headset will provide consistently superior sound on the go.

Evolve 65t

The Jabra Evolve 65t is engineered to be the world’s first UC-certified true wireless earbuds. Designed for professionals who work in or outside of an office and want the freedom to be 100% wire-free. Take calls from your smartphone or plug in the Bluetooth adaptor to your computer and take calls from your softphone.

Panacast

Huddling together is off the table for a while, so maybe it’s time to rethink your meetings. When you need to get together while still keeping your distance, a camera with a full 180° view of the room is the social distancing tool you never knew you needed. With three 13-megapixel cameras and our patented real-time video stitching technology, Jabra PanaCast gives you wall-to-wall coverage of the room in crisp high definition. So, everyone can be included in the frame while keeping a safe distance. PanaCast lets you huddle up, without huddling in.

What’s in it for you?

Give students the best of both worlds with professional audio and video.

44% of students are not satisfied with the audio or video quality of distance learning classes. Teachers need superior audio and video to enhance both the teaching and learning experience. Provide the best of both worlds with Jabra Evolve and Jabra PanaCast, the duo that lets teachers speak, be seen, and move freely, ensuring A-grade remote teaching from wherever you are.

Freedom to move. Freedom to teach.

Make the most out of the classroom, no matter where it is. With Panoramic-4K video technology students are provided with a wall-to-wall 180° field of view so you can use all the learning aids they’re used to. Wireless headsets with long-lasting battery life means teachers can stand up, walk around, and take control of the class like they usually do.

So comfortable they won’t want to take it off. So reliable they won’t need to.

With a lightweight, compact, and wireless design, these devices will make their mark without leaving one, while outstanding battery life means they’re on as long as teachers are.

Connect quickly with your students, whatever platform you’re using.

When the headset is compatible with all leading Unified Communications platforms, collaboration is quick and seamless. Set up easily and have your teachers reach out instantly via Microsoft Teams, Zoom, Google Hangouts or your platform of choice. And once the teacher is connected, their class is too.

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Contact Kathea for more information and pricing on our Jabra Solutions!

Anisha Nair, Executive Head of Voice

Anisha.Nair@kathea.co.za

011 844 9912 / 084 580 8145

Quoting Desk

Quotes@kathea.co.za

011 844 9900

The post Reinvent the Classroom & Engage the Class with Jabra appeared first on Technology Blog.

The 3.5mm headset jack adds additional flexibility, allowing the headset to be connected to a mobile device or Yealink DECT handsets for calls on the move. The leatherette ear cushions and lightweight design help prevent fatigue when being used for extended periods. Calls are managed easily through the in-line call control unit, while the noise-cancelling microphone helps fight unwanted interference.

Certified by Microsoft Teams, the Yealink UH36, available in monaural (UH36 Mono) and
binaural (UH36 Dual), is a professional USB wired headset to facilitate the conversations in
ways that your concentration zone and focus is easily got in and the listening fatigue is
reduced as well. Provided with Yealink USB Connect software and Yealink Device Management Platform/Cloud Service, you are easy to check the device information and upgrade
the firmware of one or multiple UH36 headsets.

The post Yealink new UH36 Headset appeared first on Technology Blog.